Free Customer Support Executive Work From Home Vacancy at Testbook – Apply Now
Profile :
The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems.
Key Responsibilities as Customer Support Executive
Customer Interaction:
- Communicate with customers through phone, email, and
online chat to resolve product or service-related issues. - Address customer inquiries and provide accurate
information about Testbook’s products and services.
Troubleshooting and Problem-Solving:
- Investigate and troubleshoot customer issues and
coordinate with internal teams to provide effective solutions. - Collaborate with other departments to resolve complex
customer queries and ensure a smooth customer experience.
Support Initiatives:
- Assist in customer care initiatives like automated
provisioning, online billing support, order tracking, and managing customer
accounts. - Ensure seamless onboarding and post-sale services,
contributing to overall customer satisfaction.
Cross-Selling and Up-Selling:
- Identify opportunities to cross-sell and up-sell
Testbook’s products and services during customer interactions to enhance the
overall customer experience.
Performance Tracking and Reporting:
- Monitor and report on key customer care metrics, ensuring
high standards of service. - Document feedback, complaints, and suggestions from
customers to improve services and products.
Requirements for Customer Support Executive
- Strong Communication Skills: Excellent written and
verbal communication
in English. - Problem-Solving Abilities: A proactive approach to
troubleshooting and resolving customer issues. - Multitasking & Efficiency: Ability to handle
multiple communication channels (phone, email, chat) simultaneously while
maintaining attention to detail. - Team Collaboration: Ability to work in collaboration
with different departments to resolve customer issues effectively. - Customer Focus: Demonstrating empathy and
patience when dealing with customers, with a focus on providing solutions.
Work From Home Vacancy at Testbook – Apply Now